However, in case of a damaged product or a manufacturing error, Frontline Swag offers a free replacement or a refund if you contact us within 7 days of product delivery. Please get in touch with our team using the “Submit issue” form on the contact page and provide details as well as a clear photo showing the issue.

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Please note that Frontline Swag will not be held responsible and will not offer replacements or refunds if the wrong size or color is ordered.

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In case you received an incorrect or faulty product, please get in touch with our team within 7 days of product delivery, and we will be happy to arrange a free replacement with photo proof.

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Our team will do everything possible to correct the situation and provide the most suitable solution to you.

Please note that a free replacement is not offered in these cases:

     -Lost orders with an incorrect delivery address provided by your customer

     -Products that were received as requested; however, you wish to have another size/color instead

     -Garments with a minor size deviation from the size guide measurements (below 1")

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In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office (or advise the customer to do so). Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

After both of these steps have been completed, please reach out to our Support team. We will investigate it further and offer a free replacement if we determine that there was no error on your part.

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Please note that a faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.