Shipping & Delivery Policy
Last updated May 01, 2023
This Shipping & Deliver Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: www.frontlineswag.shop/terms.
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Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping on all orders.
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Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
Orders must be received and clear credit authorization by 12:00 p.m. MST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States where our warehouse is located.
The delivery time for APO & FPO shipments may vary.
If you ordered multiple items they may ship from different warehouses and arrive in different packages on different dates. You will receive individual tracking numbers for each shipment. Unless you have received an item cancelation email from us, expect that your order will ship. If an order is being returned to sender/lost in transit, and an invalid address was provided by the customer, there will be no refund offered.
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DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Currently we do not offer shipping to PO Box addresses.
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We are not responsible for lost or stolen packages that are addressed to a freight forwarding service.
WHAT HAPPENS IF MY ORDER IS DELAYED?
Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following:
-The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the Print Providers do not necessarily inform us).
-The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.
-The order contains 12 or more items.
However, if your order hasn’t been updated or shipped within 7 business days, please get in touch with our Support team for a status update.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: frontlineswagshop@gmail.com
- Online contact form: www.frontlineswag.shop/contact